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FREQUENTLY ASKED QUESTIONS
Payment
- Can I charge an order to my account?
- I am a COD customer; can I charge an order to my Canadian Linen & Uniform Service account?
- Can you process American Express?
Using the WebStore
- What if I don’t have an email address or web access, and I don’t want to place my own orders?
- How do I set up my logo on the Web Store?
- Do I receive a discount for ordering through the Web Store?
- What do I do if I have a problem while ordering or after receiving my order?
Invoices and Shipping
- Will I receive a bill or invoice with each shipment, or after the entire order is shipped?
- Do Web Store charges show up on the same statement as my rental invoices?
- I need to receive my order by a certain date. What do I do?
Privacy
PAYMENT
Can I charge an order to my account?
Yes, the system is flexible enough to allow one user to use a credit card, while another user can have the order charged to the company account. For our customers’ account security, Canadian Linen must approve each individual user and setup their user account with permission to place orders that are charged to the company account. Please contact your local branch representative or the Web Store Call Center at 866-822-4763 for assistance in obtaining approval.
I am a COD customer; can I charge an order to my Canadian Linen & Uniform Service account?
No, but the site accepts VISA, Master Card, and American Express.
Can you process American Express?
Yes, we accept American Express, Visa and MasterCard.
USING THE WEB STORE
What if I don’t have an email address or web access, and I don’t want to place my own orders?
You can always place an order through your local branch. However, we encourage you to place your own orders and are happy to help you get started. Just call the Web Store Call Center at 866-822-4763.
How do I set up my logo on the Web Store?
It’s easy! Email a digital file to graphics.requests@canadianlinen.com preferably in the following formats for best results, TIF, BMP, EPS or IA. We will also accept .jpg and .pdf file formats as well.
Do I receive a discount for ordering through the Web Store?
There are many benefits to ordering online, including the most direct shipping and quickest turn-around time, plus we occasionally offer special promotions for online orders. We send these to your inbox or post them right here on the website.
What do I do if I have a problem while ordering or after receiving my order?
At any time, before, during, or after your order, you can call the Web Store Call Center at 866-822-4763 or email webstore@canadianlinen.com.
INVOICES AND SHIPPING
Will I receive a bill with each shipment, or after the entire order is shipped?
You get separate invoices for rental and web orders. Only the statements are combined if the same account number is used.
Do Web Store charges show up on the same statement as my rental invoices?
Yes, all of your Canadian Linen & Uniform Service purchases – whether rental or Web Store – will appear on the same statement or invoice.
I need to receive my order by a certain date. What do I do?
First, be sure to choose an appropriate shipping method. If your order includes personalization, allow AT LEAST 5 additional business days plus the shipping time.
PRIVACY
Will Canadian Linen & Uniform Service share my e-mail address?
Never. Canadian Linen & Uniform Service strictly obeys all email communication regulations.